Shipping and Returns
Our Shipping and Return Policy
Shipping Policy
In Cermen Design's collaboration with Sürat Cargo, your order will be delivered to cargo within 24 hours and delivered to you within 1-4 business days on average. Since our estimated delivery time is calculated on business days, weekends and public holidays are not included in the specified time.
Your orders placed between these periods will be delivered to the cargo within the first business day.
You can track your orders in the 'My Orders' section by clicking on the 'My Account' menu.
Officially determined 20% VAT is charged for shipments that include shipping costs. This fee is not within our management.
Return and Exchange Policy
For your purchases via www.cermendesign.com, the product must be received by us within 14 days from the date you receive your order, and then you can exchange or return it.
In order for you to be able to return or exchange, the products must be UNWORN, NOT DEFORMED, THE TAGS NOT REMEMBERED, AND THEIR USABLE FEATURES MUST NOT LOSE.
Create an easy return request, write to our WhatsApp line and wait for the SHIPPING CODE.
Since discounted products are sold at the lowest prices, there are no returns, only exchanges.
If you want to make a change, please contact us at 0555 182 29 11.
You can create support and requests by clicking here.
Shipping costs for returns belong to you, our customers (80 TL). The shipping fee will be checked after the product you sent for return arrives at our company, it will be returned to you and a refund will be made for the product you purchased.
For return conditions, simply write to our WhatsApp line 0555 182 29 11.